Apple’s most important resource, our soul, is our people. We’re looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.ĭiscover even more benefits of doing what you love. At Apple, we care about improving our services. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. You fulfill Apple’s service commitment with style, speed, and skill. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. Strong people skills and a knack for problem solving.Ībility to maintain composure and customer focus while troubleshooting and solving technical issues.Ībility to adhere to a schedule of customer appointments.Īs a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members.īoth full-time and part-time jobs are available. You also educate your team members about products, while independently keeping your own technical know-how up to date. You offer advice on accompanying accessories that will further improve the customer’s experience with Apple products. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. Do you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge? At the Apple Store, you maintain customers’ trust in Apple as a skilled technician, troubleshooting and repairing products.

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